Frequently Asked Questions (FAQ)

Welcome to PureWoof! Here are answers to some of the most common questions about our store, products, orders, and shipping. If you can't find the answer you're looking for, feel free to contact us.

General Questions

What is PureWoof?

PureWoof is an online pet store dedicated to providing quality products for dogs, cats, and other beloved pets. We aim to make pet shopping convenient, reliable, and affordable for pet parents.

What types of products do you offer?

We offer a variety of pet products, including pet essentials, toys, accessories, grooming products, feeding supplies, and other products designed to support happy and healthy pets.

Are your products suitable for both dogs and cats?

Yes. We offer products for both dogs and cats. Product descriptions will provide specific information about recommended use and suitability.

Orders & Payments

How can I place an order?

Simply browse our store, select the product you would like to purchase, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.

What payment methods do you accept?

We accept the secure payment methods available at checkout. Available payment options may vary depending on your location.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Shipping

How long does shipping take?

Orders are generally processed within 2-3 business days. Standard shipping typically takes 5-8 business days after processing.

Do you offer free shipping?

Yes. Orders of $30.00 or more qualify for free standard shipping.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become active.

What if my package is delayed or lost?

If your package is delayed or appears to be lost in transit, please contact us. We will do our best to assist you and help resolve the issue.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible products. Items must generally be unused, in their original condition, and returned in their original packaging.

Are all products eligible for return?

No. Certain items, including sale items, clearance items, gift cards, and products that have been opened, used, or damaged after delivery may not be eligible for return.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide photos of the damaged or incorrect item and its packaging. Our team will work with you to resolve the issue.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are generally processed to the original payment method within 5-10 business days. Your bank or payment provider may require additional processing time.

Contact Us

How can I contact PureWoof?

You can reach us using the following information:

Phone: +1 (313) 747-0777
Email: marc@purewhoof.com
Address: 655 Golfcrest Dr, Dearborn, MI 48124, United States

We're always happy to help with questions about our products, orders, shipping, or returns.