Refund policy
Return & Refund Policy
At PureWoof.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
We cannot accept returns on:
- Sale items
- Clearance items
- Gift cards
- Products that have been opened, used, or damaged after delivery
Return Process
To initiate a return, please contact us at:
Email: marc@purewhoof.com
Please include your order number and reason for the return. Our customer support team will provide return instructions.
Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us:
PureWoof.com
655 Golfcrest Drive
Dearborn, MI 48124, USA
Email: marc@purewhoof.com
Phone: (313) 747-0777